Refund policy

We want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

30‑Day Return Window

You may return eligible items within 30 days of receiving your order for a full refund.  Please note that shipping costs are not refundable.

To qualify for a refund, items must be:

• In original condition
• Unused and uninstalled
• Free from damage, stains, or signs of wear
• Returned with all original packaging (if applicable)

Non‑Returnable Items

Custom orders are final sale and cannot be returned or refunded. This includes any product made to your specifications, customized colors, or special‑order items.

Return Shipping Costs

Buyers are responsible for:

• Return shipping costs
• Ensuring the item is packaged securely to prevent damage in transit

We recommend using a trackable shipping service. We are not responsible for returns lost or damaged during shipping.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method. Please allow 3–5 business days for your bank or card issuer to process the refund.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a refund at no cost to you.

How to Start a Return

To initiate a return, please contact us at support@treadhavenrugs.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide return instructions and the return shipping address.