Shipping policy
Order Processing Time
Most orders are processed and shipped within 1–5 business days from the date the order is placed. Processing times may vary during peak seasons or due to inventory levels.
Custom orders may require additional processing time. If your order includes custom‑made items, we will notify you of any extended lead times.
Shipping Methods
We ship using UPS, FedEx, or USPS, depending on the most cost‑effective and efficient option for your location.
Shipping carriers are selected automatically based on:
- Package size and weight
- Destination
- Lowest available shipping cost
Expedited Shipping
Expedited shipping may be available in certain situations.
To request expedited service, please contact us before placing your order:
- Phone: 1‑877‑402‑5977
- Email: support@treadhavenrugs.com
We will confirm availability and provide a quote for upgraded shipping.
Large Orders & Freight Shipping
Large carpet tile orders may be shipped via common carrier (freight). In some cases, additional fees may apply, including:
- Residential delivery surcharges
- Liftgate service
- Limited‑access delivery fees
- Appointment scheduling fees
If extra charges are required, we will contact you before shipment to confirm approval.
Shipping Costs
Shipping costs are calculated at checkout based on weight, size, and destination.
Shipping costs are non‑refundable, including:
- Original shipping charges
- Return shipping costs
-
Freight surcharges
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.
Lost, Delayed, or Damaged Shipments
If your package is lost or arrives damaged, please contact us as soon as possible so we can assist with a claim or replacement.
Questions?
If you have any questions about shipping, delivery times, or freight options, contact us at: support@treadhavenrugs.com or 1‑877‑402‑5977.